Tell us what you think in the East Riding Libraries customer survey

Date
Thu, 20 May 2021
Article

East Riding Libraries have been delighted with the number of responses received so far to their customer survey, which was launched at the start of May to gather customer feedback from users and non-users of the service and inform decisions for the future. The survey is still available to complete from now until 30 May, 2021.

An impressive 1300 responses have been received online so far, but the team are keen to gather as many more as possible before the closing date. Feedback is welcome from all residents in the East Riding; those who use the library service and also those who currently don't can also provide some valuable input.

Based on the government roadmap, East Riding Libraries are hopeful that social groups can be reinstated in library spaces in the coming months, and the survey responses will help the team to review what's going to be offered in line with what customers want.

Councillor Mike Medini, portfolio holder for cultural and leisure assets, said : "We'd really appreciate people's thoughts on the library service, whether a member or not - all are encouraged to complete the survey. You may not use the service at the moment, but may see the value to others as a social community hub and study space. This is a great opportunity for everyone to find out what's available, but also have your say."

The survey can be found online at www.eastridinglibraries.co.uk, and paper copies will be available from library branches and mobiles for those without internet access, which must be completed and returned by 30 May.

East Riding Libraries are free for anyone to join, from birth upwards. Either drop in, or visit the website (www.eastridinglibraries.co.uk) to join.

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